Help Desk

COVID-19 Updates and Information

In response to the current challenge of Coronavirus (COVID-19) and the significant changes it means for the real estate industry, the Prudential Real Estate network has established this space to communicate important updates to our valued clients and community.

While events are still unfolding and will continue to for some time, at the current time Prudential Real Estate remains open for business.

To the best of our ability, our team will continue to provide the same quality of service whether that is outside or in office premises. We are committed to taking all appropriate measures to mitigate the spread of the virus, and to ensure the safety of both our staff and community.

*UPDATED 17 JULY 2020*

General

Prudential Real Estate offices are currently open as per normal, six days a week. With cloud-based technology already in place, all of our offices are equipped with proficient systems to handle all communication remotely – whether that be by phone call, video conference or online chat.

Please find the updated details of new government measures and best practices for the real estate industry below. Should you have any specific questions or concerns, we encourage you to get in contact with your agent or property manager, the details of whom are also provided below.

Buyers & Sellers

Open Homes: As of 9 May 2020, open home inspections can now take place under relaxed government measures. Following six weeks of shutdowns to open homes, home seekers may now attend an upcoming open inspection on-site with strict hygiene measures and social distancing rules still in place. Those seeking to attend an open home may only enter if they are not experiencing any symptoms of illness, and may be required to provide ID and/or contact details under new government contact tracing guidelines. Attendees must ensure that they thoroughly sanitise prior to entering any property and do not touch any surfaces, and may also be required to wait in line at opens that are popular or for properties limited in space. For more details on opens, please click here.

Private Inspections: Private inspections are still available for those who wish to see a property in their own time. Some properties will have the option of a virtual inspection also. To request or arrange for a private inspection, please get in contact with the listing agent.

Auctions: As of May 9 2020, auctions have also recommenced with limited numbers and physical distancing guidelines followed. For more information, please click here.

Campbelltown Sales Staff

Wayne | M 0413 718 064 | E wayne@prudential.com.au
Alex | M 0413 718 104 | E alex.jahshan@prudential.com.au
Santi | M 0425 351 577 | E santi.fernandez@prudential.com.au
Douglas | M 0402 259 552 | E douglas.france@prudential.com.au

Liverpool Sales Staff

Simon | M 0407 042 023 | E simonp@prudential.com.au
Michael | M 0418 103 679 | E michael.daher@prudential.com.au

Macquarie Fields Sales Staff

Ash | M 0403 184 896 | E ash.singh@prudential.com.au

Narellan Sales Staff

Nick Gauci | M 0421 639 638 | E nick.gauci@prudential.com.au
Rhonda Ekinci | M 0402 696 228 | E rhonda.ekinci@prudential.com.au
Jacob Esposito | M 0421 464 433 | E jacob.esposito@prudential.com.au

Tenants & Landlords

Periodic Inspections: Periodic inspections have now recommenced at Prudential Real Estate, with rules now allowing visitors at a property.

Rent Assistance: Prudential Real Estate now has an online process for tenants who are financially impacted by Coronavirus. If you find yourself in this situation, you can seek support by getting in contact Services Australia, followed by contacting your bank or financial institution should you wish to put a pause on personal, credit card or other loans. For tenants who have already undertaken these options but still require further assistance, we ask that you fill in our Rent Assistance Request Form here.

Moratorium on Tenancy Evictions: The NSW Government has introduced the following new measures for those financially disadvantaged by COVID-19:

A longer six-month eviction ban on tenants in rent arrears due to being impacted by COVID-19.Full details of these guidelines for tenants and landlords can be found here.

Payments: Regular rental property payments will continue to operate on the same schedule as always. Our team will process these, as well as manage letting and re-letting, as per usual.

Security: Prudential Real Estate is adequately equipped to securely store and access your property data online through any connected device through the use of strict security procedures. This means that new Residential Tenancy Agreements can be signed and processed electronically, as opposed to paper-based systems.